We are not only ONLINE but we have our
NEW COLORADO RETAIL LOCATION
Now Open!
ASK ABOUT OUR MOTHER'S DAY SPECIALS!
Come see us at ...
8171 S. Grant Way
Littleton, Colorado
303-798-7918
Lakisha - Newark, NJ:
"My experience with purchasing a product at Stroller Depot was fantastic!!! The service was great and..."
Martha - Livonia, MI:
"Just a note to let you know that my purchase went very smoothly. Great price, fast shipping, great product. Thanks!"
Janna - Corona, CA:
"My experience was flawless. Thanks for a quick and easy transaction. Couldn't have asked for better!!"
Damaged or Defective Items
While we work very hard to ensure you receive your order in perfect condition, occasionally a product is damaged during transit or when it comes to us from the manufacturer.
If your order arrives with a hole in the box or other damaged packaging, please have your driver make a note of it in his or her computer. If the product is clearly damaged, please refuse the shipment and have the driver note the package was refused because of damage. We will then work directly with the shipping company to have a new product sent to you as soon as possible. In most cases when the shipping company damages a package, they will stop the package prior to delivering it to you. In these cases, we will contact you as soon as we are notified of the damage.
In those cases where the product is damaged or defective from the manufacturer, please contact us within 5 business days. Depending on the type of damage or defect, we will either arrange for the product to be picked up and shipped back to us or order a replacement part to be sent to you. While damaged or defective products are rare, we most often see damage or defects in accessory parts such as canopies, trays or wheels. In many of these cases, the quickest way to remedy these types of parts is to send replacements. We are unable to express replacement parts.
During the first 30 days after receiving your order, we will work directly with you in resolving your damage or defect. After 30 days, we are unable to replace your product and we will have you contact the manufacturer directly for warranty issues.
In most cases, we will work directly with the manufacturer (during the first 30 days). However, in some cases where our experience shows the quickest way to help you is to have you contact the manufacturer directly, we will provide you contact information on who to call for service. Please know that we will make sure your problem is resolved and will step in and take over with the manufacturer if they are unable to help you directly. Some manufacturers require the consumer to call directly, but our experience is these same manufacturers have the best track record for customer service. In other cases, we will call the manufacturer with you to ensure your needs are met.
Please know we only work with manufacturers who stand behind their products. Also know, we are here to help you and want you to be 100% satisfied with your purchase. If you ever have difficulty working with a manufacturer, please call us at 800.533.5392 so we can assist you.
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Phone: (800) 533-5392
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