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Returns Policy
We appreciate and value your business and will always work hard to make your shopping experience with us a pleasant one. We understand shopping online can be difficult at times. Accordingly, we have a simple return policy. We have a 30-day money back guarantee with a small 15% restocking fee to cover initial shipping, packaging, inspection and restocking. You will be responsible for shipping the product back to us. All returns must be in brand new condition and must be returned to us in the original box and packaging. Please do not write on the box. All manuals, accessories and packaging must be in new condition. Any missing or used parts will be deducted from your refund or may result in a declined refund. We cannot be responsible for returns lost during their return to us. We recommend you insure the product.
All returns must be approved prior to shipping and be marked with an approved RA number. To obtain approval and receive your RA number, please call us at 800.533.5392. Clearance items come with the full manufacturer's warranty but are not returnable.
Once we have received your return, please allow 5 business days for us to inspect the product and credit your account.
Certain products, such as car seats, have a 14-day return policy and must be returned with the original tags still attached to verify the product has not been used.
Please know that we do everything we can to make sure you have the product you wanted and that it is working perfectly. We strive to provide outstanding cusotmer service and want you to feel comfortable in your purchase. If you have any questions regarding our policies, please call us at 800.533.5392.
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Stroller Depot Stores LLCPhone: (800) 533-5392service@strollerdepot.com |