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Stroller Depot

Returns

Returns Policy

We appreciate and value your business and will always work hard to make your shopping experience with us a pleasant one. We understand shopping online can be difficult at times. Accordingly, we have a simple return policy. We have a 30-day money back guarantee with a small 15% restocking fee to cover initial shipping, packaging, inspection and/or restocking. You will be responsible for shipping the product back to us. All returns must be in brand new condition and must be returned to us in the original box and packaging. Please do not write on the box. All manuals, accessories and packaging must be in new condition. Any missing or used parts will be deducted from your refund or may result in a declined refund. We cannot be responsible for returns lost during their return to us. We recommend you insure the product.

All returns must be approved prior to shipping and be marked with an approved RA number. To obtain approval and receive your RA number, please call us at 800.533.5392. Clearance items come with the full manufacturer's warranty but are not returnable.

Once we have received your return, please allow 5 business days for us to inspect the product and credit your account.

Certain products, such as car seats, have a 14-day return policy and must be returned with the original tags still attached to verify the product has not been used.

Please know that we do everything we can to make sure you have the product you wanted and that it is working perfectly.  We strive to provide outstanding customer service and want you to feel comfortable in your purchase.  If you have any questions regarding our policies, please call us at 800.533.5392.

Damaged or Defective Items

While we work very hard to ensure you receive your order in perfect condition, occasionally a product is damaged during transit or when it comes to us from the manufacturer.

If your order arrives with a hole in the box or other damaged packaging, please have your driver make a note of it in his or her computer.  If the product is clearly damaged, please refuse the shipment and have the driver note the package was refused because of damage. We will then work directly with the shipping company to have a new product sent to you as soon as possible.  In most cases when the shipping company damages a package, they will stop the package prior to delivering it to you.  In these cases, we will contact you as soon as we are notified of the damage.

In those cases where the product is damaged or defective from the manufacturer, please contact us within 5 business days.  Depending on the type of damage or defect, we will either arrange for the product to be picked up and shipped back to us or order a replacement part to be sent to you.  While damaged or defective products are rare, we most often see damage or defects in accessory parts such as canopies, trays or wheels.  In many of these cases, the quickest way to remedy these types of parts is to send replacements.  We are unable to express replacement parts.

During the first 30 days after receiving your order, we will work directly with you in resolving your damage or defect.  After 30 days, we are unable to replace your product and we will have you contact the manufacturer directly for warranty issues.

In most cases, we will work directly with the manufacturer (during the first 30 days).  However, in some cases where our experience shows the quickest way to help you is to have you contact the manufacturer directly, we will provide you contact information on who to call for service.  Please know that we will make sure your problem is resolved and will step in and take over with the manufacturer if they are unable to help you directly.  Some manufacturers require the consumer to call directly, but our experience is these same manufacturers have the best track record for customer service.  In other cases, we will call the manufacturer with you to ensure your needs are met.

Please know we only work with manufacturers who stand behind their products.  Also know, we are here to help you and want you to be 100% satisfied with your purchase.  If you ever have difficulty working with a manufacturer, please call us at 800.533.5392 so we can assist you.

Refunds and Exchanges

Once you receive your product, if you are not fully satisfied, you may return the product within 30 days for a refund or exchange.  For products purchased with free shipping, a 15% restocking fee applies to cover the cost of initial shipping, packaging, inspection and restocking. 

Please see our return policies for required conditions of the product and packaging.

Refunds must be made to the credit card used on the original order.  For refunds or exchanges, please contact one of our customer service representatives at 800.533.5392.

Once we have received your return, please allow 5 business days for us to inspect the product and credit your account.

Non-returnable Items

Open box and clearance items are deeply discounted.  Accordingly, clearance items are non-returnable.  Please note that open box and clearance items that are not fully functional are discarded or returned to the manufacturer.  Most open box or clearance items are sold as such because of a minor cosmetic defect or because the product has been slightly used (i.e. a stroller has been rolled and wheels are dirty or slightly dented). If a open box or clearance item is received and is not functioning properly, authorization will be given for a return.

Certain products, such as car seats, are non-returnable if the tags have been removed. 

Please call us at 800.533.5392 if you have any questions regarding our return policies.

Please know that we do everything we can to make sure you have the product you wanted and that it is working perfectly.  We strive to provide outstanding cusotmer service and want you to feel comfortable in your purchase.

 

Special Promotions

Promotional offer valid on eligible items only. Promotional offer cannot be combined with any other offer, nor is promotional offer valid on previous purchases. Promotional offer applies to orders shipped via economy shipping to a valid address in the Continental United States (Customer must pay shipping to Alaska, Hawaii, and APO/FPO addresses. Call for quote). Entire order must be shipped to a single address and customer is responsible for all shipping costs on return merchandise, as well as a 15% restocking fee. Promotional offer not valid on out of stock or discontinued merchandise. Stroller Depot has the right to cancel any order for any reason. Additional exclusions may apply.

 

Safety Recalls

Coming soon.

 

Warranties

Manufacturer's warranties normally range from six months to two years with one year being the most common warranty length.

We only work with manufacturers who stand behind their products and provide good customer service to our customers.  If you ever need assistance in working with a manufacturer, please let us know and we will be happy to help.

For more information regarding the warranty for a specific product, please feel free to email us at service@strollerdepot.com or call us at 800.533.5392.