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Stroller Depot

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Shipping Information

Shipping Rates and Methods

Free shipping is available on all orders over $100 within the contiguous U.S (does not apply to already discounted items).  Orders are shipped via UPS, FedEx Ground, DHL, USPS and other carriers depending on the size, dimensions, weight and origination of the order.  We do not ship to locations outside of North America and U.S. territories.

Additional shipping charges apply for orders outside of the contiguous U.S., Alaska, Hawaii, Puerto Rico, Guam and APO/FPO destinations.  These charges will not be applied at the time of checkout.  However, for certain locations an estimated additional shipping charge will appear during the checkout process. We will call you once we receive your order to inform you of the additional shipping charges prior to shipping your order.  If you would like to know the shipping charges prior to placing your order, please call us at 800.533.5392.

 

For express orders, guaranteed delivery times or international orders please call us at 800.533.5392 for additional shipping charges. Also, please note we carry certain products that cannot be shipped outside of the U.S.  Products such as car seats where different standards apply between countries and other product lines where countries have different distributors cannot be shipped outside of the U.S.

Shipping and Delivery Times

Shipping times vary depending on the product and its location.  Shipments are made Monday through Friday excluding certain holidays.  For products held in our warehouse we generally ship the product the same day if ordered by 2:00 pm Mountain Time (4:00 pm Eastern Time) or the next business day if ordered after this time.  Once shipped, most shipments within the continental U.S. will be delivered within 2 to 5 business days. 

Some products are drop shipped directly from the manufacturer.  In most cases, these manufacturers will ship the product within 2 business days.  In other cases, where the manufacturer’s lead time is longer, we will include this information in the description and notes found on the product page. In addition, we include both the shipping and delivery lead times on those products where that information is available.

In some cases, we will determine to drop ship your order from the manufacturer if we feel, based on your location and the location of the manufacturer, you will receive your order sooner by doing so.

When an item is out of stock, we do our best to inform you on the product page.  However, there are times when an item has just sold out and we have not yet updated the product page.  In other cases, we may not communicate an out of stock situation if an inbound shipment of new product is scheduled within 2 to 3 business days.  If you require your product by a specific date, we recommend you include your requirements in the note section of your order so we are aware of the deadline.  We will email or phone you as soon as possible if, for some reason, we cannot meet your requirements.

Oversized Items and Handling Fees

In most cases, there are no additional oversized or handling fees.  In certain circumstances, because of packaging, size or weight issues, or issues related to fuel surcharges, we may need to add an oversized or handling fee.  In these cases, we will communicate the additional fee on the product page.

Required Delivery Times

If you need your product very quickly by a specific date, we recommend you call us to place your order so we can verify we can meet your request. However, in most cases you will find shipping and delivery lead times on our products pages and these will nearly always reflect an accurate delivery time.  If there is a margin of 2 or less days, we recommend you call us so we can ensure your requirement is met.

While ground shipments from UPS, FedEx and DHL do have estimated delivery dates (and generally do meet those estimated dates), these shipments are not guaranteed to be delivered on a particular date. If you require your order on a specific day, you will need to upgrade your shipment to an express method.  To make these arrangements, please call us at 800.533.5392.

Additionally, from time to time, shipping companies are unable to meet promised or estimated delivery dates because of circumstances out of their control such as acts of nature, accidents or other unusual causes.  Stroller Depot Stores, its partners and other third parties cannot be held liable for any damages outside of refunds of actual shipping costs paid by the customer and refunds of amounts paid for products once the products have been returned to Stroller Depot Stores.

Some products will be delivered through USPS methods.  Though the USPS is very reliable, no dates are guaranteed through these shipment methods.

Delivery Exceptions

Lost and damaged orders are very rare and represent a very small percentage of our orders. 

However, occasionally a package is lost or damaged.  In the event of a lost package, carriers require a lost package search that can take up to 8 days.  We will work directly with the carrier to trace and search for your package.  However, we are required to wait for the conclusion of their search before sending a new product.  If, at the end of the search, the carrier is unable to find your package, we will immediately send you a replacement product.  Please note this search can take much longer if the product was shipped via the U.S. Postal Service.

Damaged packages are handled on a case by case basis.  In most cases, we will need to inspect the damaged product prior to sending a replacement.  However, in cases where the carrier can confirm they have damaged the product, a replacement may be sent once the carrier has taken possession of the damaged product.

APO and FPO Addresses

We are grateful to those who serve in our military and will make every effort possible to help military families find those products they need.

Many of the products (total girth less than 108 inches) held in our warehouse can be shipped to an APO/FPO address. Once we receive your order, if we are unable to fulfill your order, we will immediately call you or email you.  To confirm we can ship a specific product to an APO/FPO address prior to placing your order, please call us at 800.533.5392 or email us at customerservice@strollerdepot.com.

In certain cases where we have experienced damages from poor product packaging or other challenges delivering a product through the APO/FPO system we will be unable to ship the product.  Also, some of our products are drop shipped from the manufacturer.  While there are some manufacturers who accomodate APO/FPO addresses, others are not able to do so.  Accordingly, our ability to serve you is handled on a product by product basis.  Please be aware that the customer will be responsible for all shipping costs to an APO/FPO address, some product warranties are voided if shipped outside the US, and all sales are final. (no returns)

However, we are anxious to serve you and will do everything we can to assist you in getting the product you need.

Hawaii, Alaska, and Puerto Rico

We do ship most of our products to locations in Hawaii, Alaska, and Puerto Rico.  However, additional shipping charges and policies do apply.  These charges will not be applied at the time of checkout.  However, for certain locations an estimated additional shipping charge will appear during the checkout process. We will call you once we receive your order to inform you of the additional shipping charges prior to shipping your order.  If you would like to know the shipping charges prior to placing your order, please call us at 800.533.5392.

In addition, orders to Puerto Rico must have a matching "Bill To" and "Ship To" address. If your circumstances require special treatment, please call us to make appropriate arrangements. As we will contact you via email or phone once we know your additional shipping charges, please allow additional processing time for orders to Hawaii, Alaska, and Puerto Rico.

In certain cases where we have experienced damages from poor product packaging or other challenges delivering a product outside the continental U.S. we will be unable to ship the product.  Also, some of our products are drop shipped from the manufacturer.  While there are some manufacturers who accomodate addresses outside of the continental U.S., others are not able to do so.  Accordingly, our ability to serve you is handled on a product by product basis.

Canadian Orders

We apologize that we do not process and ship orders to Canada.  We also cannot accept orders shipping to the U.S. where an international credit card is used.  Thank you for your interest and understanding. Good luck in your search.

 

International Orders

We apologize that we do not process and ship orders outside of the U.S. and U.S. territories.  We also cannot accept orders shipping to the U.S. where an international credit card is used.  Thank you for your interest and understanding. Good luck in your search.